How can we help?

Help with the app

One address for anything to do with using OffWatch — signing in, changing or closing your account, identity verification, Premium and billing, reporting behaviour or blocking someone, and anything that simply isn’t working.
support@off-watch.com

It helps to say what you were doing and, for a technical problem, which device you’re on. Safety reports are read as a priority — say so in the subject line and it will be picked up first.

Two things worth knowing before you write. Billing goes through the App Store or Google Play, so refunds and cancellations are handled by them — tell us anyway if something looks wrong and we’ll help you sort it out. And we never receive or store your identity documents; verification is handled by a third-party provider, so we can tell you whether it completed but nothing about the documents themselves.

Privacy and your data

Ask what we hold about you, or have it corrected or deleted.
enquiries@off-watch.com · Privacy Policy

If you’re on the launch waiting list you don’t need us at all — the removal link in any email we sent you deletes your address immediately.

To close your account, you don’t need us either — you can delete your OffWatch account yourself, from the web or from inside the app.

Anything else

Press, partnerships, or general questions.
enquiries@off-watch.com

Company details, our registered office and company number are on the contact page.